Boutique Monaco Refund Policy

At Boutique Monaco, we are committed to providing an exceptional luxury shopping experience. Every luxury watch, designer handbag, and rare diamond in our collection undergoes thorough inspection and authentication before being offered for sale. Your satisfaction remains our highest priority.

Eligibility for Refunds

We offer refunds on eligible purchases returned within 30 days of the delivery date.

To qualify for a refund, items must:

• Be returned within 30 days of delivery.
• Remain in the same condition as received.
• Include all original packaging, accessories, certificates, authenticity documentation, and accompanying materials.
• Show no signs of wear, damage, alteration, or misuse.

Items that do not meet these requirements may not qualify for a refund.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Customized or personalized products.
• Special-order items sourced specifically for a client.
• Products altered, resized, engraved, or modified after purchase.
• Items returned without original documentation or authentication certificates.

Authentication Guarantee

Boutique Monaco guarantees the authenticity of every product sold through our platform. In the unlikely event that a purchased item is proven not to be authentic by a recognized independent authentication service, we will provide a full refund upon verification of the claim.

Refund Process

To initiate a refund request, please contact our customer support team with:

• Your order number.
• Full name used for the purchase.
• Reason for the return.
• Supporting photographs, if applicable.

Once your request is approved, return instructions will be provided.

Inspection and Approval

Upon receipt of the returned item, our specialists will conduct a detailed inspection to verify its condition and authenticity. Once approved, the refund process will begin.

Refund Timeline

Approved refunds are processed using the original payment method. Depending on your financial institution or payment provider, refunds may take between 5-10 business days to appear in your account.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged during transit, or not as described.

For high-value luxury items, we strongly recommend using a fully insured and trackable shipping service.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery. Our team will promptly review the issue and arrange an appropriate resolution.

Contact Us

If you have any questions regarding our Refund Policy, our customer care team is available to assist you.

Boutique Monaco remains dedicated to providing a secure, transparent, and world-class luxury shopping experience.